Processing time for orders?
Once an order has been placed, the average processing time is about 2-3 business days. I will get in touch with you if I am unable to attend to your orders within the average timeframe (due to personal circumstances/illness/leave of absence) and will advise you of an approximate date.
Once your order is shipped...
Orders shipped with Australia Post using with standard shipping are approximately *3-6 business days once it enters the postal system. Please note that post sent to Western Australia can take longer than other states...
Express post delivery is approximately *3 business days within Australia...
*Please note these are approximate time frame
*business days do not include weekends or public holidays
What if my order doesn't arrive?
Sometimes, a number of factors can slow down deliveries, including adverse weather, busy holiday periods etc. For this reason I may ask you to wait another 7 days, just in case your order is caught up at a sorting facility. Please be patient : )
If your order still hasn't arrived after a further 7 days, please contact your local post office with your tracking number.
Lost/Stolen mail:
Soul in Tune Tribe is not responsible for missing/lost mail.
If you suspect your mail to be lost or stolen, please get in touch with your local post office/police department. Stolen mail is classified as a crime and should be reported to police without delay.
In the case of lost mail, please follow up with Australia Post with your tracking number.
If you feel that your mail has been lost, depending on the circumances, I will try and help. Please contact me for more details.