Mermaid’s Kiss Brooch

Processing time for orders?

Once an order has been placed, the average processing time is about 2-3 business days. I will get in touch with you if I am unable to attend to your orders within the average timeframe (due to personal circumstances/illness/leave of absence) and will advise you of an approximate date.

Once your order is shipped...

Orders shipped with Australia Post using with standard shipping are approximately *3-6 business days once it enters the postal system. Please note that post sent to Western Australia can take longer than other states...

Express post delivery is approximately *3 business days within Australia...

*Please note these are approximate time frame
*business days do not include weekends or public holidays

What if my order doesn't arrive?

Sometimes, a number of factors can slow down deliveries, including adverse weather, busy holiday periods etc. For this reason I may ask you to wait another 7 days, just in case your order is caught up at a sorting facility. Please be patient : )

If your order still hasn't arrived after a further 7 days, please contact your local post office with your tracking number.

Lost/Stolen mail:

Soul in Tune Tribe is not responsible for missing/lost mail.

If you suspect your mail to be lost or stolen, please get in touch with your local post office/police department. Stolen mail is classified as a crime and should be reported to police without delay.

In the case of lost mail, please follow up with Australia Post with your tracking number.

If you feel that your mail has been lost, depending on the circumances, I will try and help. Please contact me for more details.

Returns and Exchanges:

Returns

Contact me within: 14 days of delivery.
Ship items back in: 30 days of delivery
Upon receiving your returned order, I will inspect and inform you if your order is eligible for a refund. I will get in touch and advise you of the outcome. If eligible for a refund, a credit will be issued to you using your original form of payment.

Late refunds

First, please check your bank account or contact your credit card company. Sometimes refunds can take a few business days to show in your account. Check with your bank for processing times. If you haven't received your refund, please check with your bank/credit card company again.

If you are still waiting on your refund, please contact me at:
soul.in.tune.tribe@gmail.com

Exchanges/Repairs

Soul In Tune Tribe creations are handmade and unique, using unique materials and cannot be recreated the same way again, therefore I cannot exchange for the same product ordered. However please get in touch with me if your order has arrived damaged/ or your order is faulty. Depending on the issue, if an order is faulty and is fixable, I will do my best to help you. In case of faulty items, please send a photo of your order to soul.in.tube.tribe@gmail.com with the issue, and I will get in touch with you as soon as I can. Please read the following section regarding "condition of return".

The following items can't be returned or exchanged

Custom and personalised orders
Discounted or Sale orders
Intimate items/Art
Unless stated as above - "Exchanges/Repairs"

Condition of Return

It's up to the customer to ensure that items are returned in good condition and there's no damage. Customers are responsible for postage costs. If item returned is NOT in it's original condition, customers are responsible for any value lost.

Refusing Service

Soul In Tune Tribe loves to help our customers from the heart and make sure they are 100% satisfied. However, we will reserve the right to refuse service if a customer harrases or acts in an abusive or demeaning way.

Soul In Tune Tribe has a ZERO tolerance for harrasment and abuse and will cancel or refund your order if that is the case.