Terms of service

Last updated: September 22, 2026

This website is operated by Kelli Vizzari trading as The Make It Collective (ABN 98 628 152 484, “TMIC”, “we”, “us” or “our”). Throughout these Terms, “you” refers to anyone browsing, shopping on, or otherwise using our website or our shop.

We showcase and sell beautiful handmade products from independent Australian makers, both online at themakeitcollective.com.au and in our shop at 271 High Street, Northcote VIC 3070. Products are supplied to us by individual makers on consignment, but when you shop with us, you're buying from The Make It Collective through a single checkout, whether your order includes one maker's products or several.

By using our website or purchasing something from us, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy and Returns Policy, which are part of these Terms by reference. If you don't agree to these Terms, please don't use our website.

Our online store is hosted on Shopify, which provides the ecommerce platform and payment processing that allow us to sell to you.

Using our website

You must be at least 18 years old, or have a parent or guardian's consent, to use our website or make a purchase. You agree not to use our website for any unlawful purpose, and not to upload or transmit viruses or any other malicious code.

We reserve the right to refuse service to anyone, at any time, for any reason permitted by law. You agree not to reproduce, copy, sell or exploit any part of our website or Service without our written permission.

Product information

Our makers upload and describe their own products, and we review listings before they go live. We take reasonable care to display products accurately, but as each item is handmade, there may be small variations between what's pictured and what arrives, and colours may appear slightly different depending on your screen. We try to keep stock levels accurate, but because many items are one of a kind, availability can change quickly.

Prices are shown in Australian dollars and may change at any time without notice. If we discover a genuine pricing or listing error, we'll contact you before processing your order, and you're welcome to cancel if the correct price or details don't work for you.

Orders and Payment

You can check out as a guest or create an account. You agree to provide current, complete and accurate information when placing an order, including your contact, billing and delivery details. Payment is processed securely through Shopify; we don't see or store your full card details.

We reserve the right to refuse or cancel an order at our discretion, including where we suspect fraud, where an item is no longer available, or where a pricing error has occurred. If we cancel an order after payment, we'll refund you in full.

Shipping and Delivery

We ship Australia wide via Australia Post, with Standard and Express options available at checkout. Standard shipping is calculated on the weight of your order, with free standard shipping on orders over $150. Express Post includes Australia Post's standard cover for loss or damage up to $100. Regardless of how many different makers' products are in your order, everything is packed and sent together in a single parcel from our Northcote shop.

Orders are carefully packed before dispatch. If your order arrives damaged or doesn't arrive, please contact us within 7 days of the expected delivery date so we can lodge a claim and arrange a repair, replacement or refund in line with your consumer rights.

For full detail, see our Shipping Policy.

Returns, refunds and your consumer guarantees

Because products sold through our store are supplied by independent Australian makers on consignment, we're not able to offer change of mind returns or exchanges on individual items bought through our online store or in our Northcote shop.

This does not affect your rights under the Australian Consumer Law. If an item you've bought from us is faulty, not as described, or not fit for the purpose it was sold for, you're entitled to a repair, replacement or refund. Please contact us at info@themakeitcollective.com.au and we'll coordinate the right outcome with the relevant maker on your behalf.

For full detail, see our Returns Policy.

Third-party tools and links

Our website may link to third-party websites or make use of third-party tools that we don't control. We aren't responsible for the content, accuracy or practices of any third-party site or tool, and any use of them is at your own risk.

Your feedback and comments

If you send us feedback, reviews, or other suggestions, you agree that we can use them without restriction or compensation to you. Please make sure anything you send us doesn't infringe anyone else's rights or contain unlawful, offensive or misleading content.

Your privacy

Any personal information you give us through our website is handled in line with our Privacy Policy.

Errors and corrections

Occasionally our website may contain typographical errors or inaccuracies, including in product descriptions or pricing. We reserve the right to correct these, and to cancel or adjust affected orders, at any time.

Prohibited uses

You agree not to use our website to: break any law; infringe our intellectual property or anyone else's; harass, abuse or discriminate against any person; submit false or misleading information; upload malicious code; collect other users' personal information; or interfere with the security or functioning of our website. We may suspend or end your access to our website if you breach these Terms.

Liability

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that can't lawfully be excluded. Where our liability can be limited under the law, it's limited, at our option, to resupplying the goods or services, or the cost of resupplying them.

Beyond what the law requires, and to the extent the law allows, The Make It Collective and our staff and contractors aren't liable for any indirect or consequential loss arising from your use of our website or the products you buy through it.

Indemnity

You agree to indemnify The Make It Collective, and our staff, contractors and agents, against any claim or demand, including reasonable legal costs, made by a third party as a result of your breach of these Terms, your misuse of our website, or your violation of any law or another person's rights.

General

• These Terms are governed by the laws of Victoria, Australia, and you submit to the jurisdiction of its courts.
• If any part of these Terms is found to be unenforceable, the rest will continue to apply.
• These Terms, along with our Privacy Policy, Shipping Policy and Returns Policy, are the entire agreement between you and us regarding your use of our website.
• We may update these Terms from time to time. The latest version will always be on our website, with the date it was last updated shown at the top. Continuing to use our website after changes are posted means you accept the updated Terms.

Contact us

• Email: info@themakeitcollective.com.au
• Mail: The Make It Collective, 271 High Street, Northcote VIC 3070