We're a Melbourne based retail store and online marketplace showcasing a curated community of independent Australian makers. Every product in our shop and online, from jewellery and ceramics to art, textiles and homewares, is designed and made by a real Australian maker.

Yes. Every maker in our collective is Australian, and every product is designed and made by them personally. Because items are handmade, you may notice small natural variations between pieces, that's part of what makes them one of a kind.

Yes, you're welcome to check out as a guest. You can also create an account after your purchase if you'd like to save your details for next time.

In store, we accept cash and debit or credit card. Online, we accept debit and credit card, Shop Pay and PayPal.

Since your order may include products from more than one independent maker, please contact us as soon as possible if you need to change or cancel.

Yes, we ship anywhere within Australia via Australia Post. We don't currently offer international shipping.

Standard shipping starts at $12.95 for orders up to 2kg, with weight-based rates for heavier orders, and is free on orders over $150. Express Post is $25 for orders up to 5kg.

No. Everything is packed and shipped together from our Northcote store in one parcel, no matter how many makers' products you've ordered.

Yes. For extra peace of mind, choose Express Post at checkout. Express Post orders include Australia Post's standard cover for loss or damage up to $100, and they arrive faster too.

We carefully pack every order before it leaves our store. If something arrives damaged or doesn't arrive, please contact us within 7 days of receipt or your expected delivery date so we can lodge a claim with Australia Post and arrange a replacement, repair or refund in line with your consumer rights.

As our products are supplied by independent Australian makers on consignment, we're unable to offer change of mind returns or exchanges for online purchases. We'd encourage you to check product descriptions and images carefully before ordering, and get in touch if you have any questions about a product beforehand.

If an item arrives faulty, significantly different from its description, or not fit for purpose, please contact us at info@themakeitcollective.com.au, and we'll work with the maker to resolve the issue.

Yes. Select Pickup at checkout, and we'll have your order ready for pickup from our Northcote store

We generally prepare Click and Collect when orders come through on our standard store hours (please see Contact Us page for store hours) and can usually have orders ready within a few hours of receiving the order. Please state when ordering when you would like to collect your order. If you have any special requests please email us at info@themakeitcollective.com.au.

Yes, we offer gift vouchers in $50, $100 and $200 denominations, perfect for anyone who loves Australian made.

Yes, you can add a personal gift message at checkout and we'll include it with your order.

We carefully curate our community of Australian makers, so every product you find with us has been thoughtfully selected.

We'd love to hear from you. Visit our Sell With Us page to learn more about joining our maker community.