Shipping policy

Last updated: September 22, 2026

We currently ship Australia wide via Australia Post, and we don't offer international shipping at this time. This policy explains how shipping works when you order from themakeitcollective.com.au. It should be read alongside our Terms of Service and our Returns & Refunds Policy.

Processing time

Orders are packed and dispatched from our Northcote shop within 2 to 3 business days of being placed, during store hours (see Contact Us page for store hours), excluding public holidays. During busy periods, such as the lead up to Christmas, dispatch may take a little longer, and we'll let you know if that's the case.

One parcel, even with multiple makers

All of our makers' products are held and shipped from our Northcote shop, so your order arrives in a single parcel, even if it includes items from several different makers. There's no split shipping and no separate deliveries to track.

Shipping options and rates

Shipping costs are calculated at checkout based on the weight of your order. We offer two options:

• Standard shipping via Australia Post: $12.95 for orders up to 2kg, $16.95 for 2 to 5kg, and $24.95 for 5 to 10kg. For orders over 10kg, we'll be in touch to arrange a quote.
• Free standard shipping on orders over $150.
• Express Post: $25 for orders up to 5kg, for faster delivery. Express Post includes Australia Post's standard cover for loss or damage up to $100.

Delivery estimates

Standard shipping typically takes 2-4 business days within Victoria and 3-6 business days to other states, based on Australia Post's published delivery times. Express Post is typically faster again. These are estimates only, and delivery delays can occasionally happen, particularly during peak periods, which are outside our control once your order is with Australia Post.

Tracking your order

You'll receive a shipping confirmation email with a tracking number once your order is on its way.

Damaged or missing orders

Orders are carefully packed before dispatch and sent via Australia Post. If you've chosen Express Post, your order includes Australia Post's standard cover for loss or damage up to $100.

If your order arrives damaged, or doesn't arrive at all, please contact us at info@themakeitcollective.com.au within 7 days of the expected delivery date, so we can lodge a claim with Australia Post and arrange a repair, replacement or refund in line with your consumer rights. Please hold onto your packaging and take photos of any damage, as Australia Post may need these for a claim.

See our Returns & Refunds Policy for more on faulty or not as described items.

International shipping

We don't currently ship outside Australia.

Contact us

• Email: info@themakeitcollective.com.au
• Mail: The Make It Collective, 271 High Street, Northcote VIC 3070