Yes. If you intend to sell your products through The Make It Collective, you must have an Australian Business Number (ABN). The Australian Taxation Office (ATO) considers you to be operating a business when selling products in a retail environment.

GST registration is only required if your business has an annual turnover of $75,000 or more. If you're unsure if this applies to you, please check out the ATO website or speak to your accountant.

Your products will be available in our Northcote retail store at 271 High Street, Northcote, as well as through our online store, giving your work exposure to both local and Australia-wide customers.

Our maker agreements run for an initial three-month term.

You simply need to provide 30 days' written notice, and we'll arrange a suitable time for you to collect any remaining stock.

Once you've completed onboarding, you'll be able to book a delivery Date and time.

Yes. If you're unable to deliver your products in person, you're welcome to post them to us. Please note that postage costs to and from The Make It Collective are your responsibility.

This depends on the package you've chosen and the type of products you make. We'll discuss recommended stock levels with you during your onboarding process.

Absolutely. We're happy to help you complete your onboarding or show you how to use the Vendor Portal. We will also provide some video tutorials to help.

Simply email info@themakeitcollective.com.au and we'll arrange a suitable time.

No. We'll print and attach a barcode label with the selling price for every product.

We will attach our barcode to your Business swing tag so customers know who made the product.

That's okay! Modern smartphones can take fantastic product photos.

We recommend using good natural lighting and taking clear, square images that show your product's details, materials and size. Great photos help customers feel confident buying online.

As we receive new stock every week, we're unable to photograph every product ourselves.

Yes. We provide product photography and branding guidelines to help your products look their best online.

You'll receive a step-by-step video tutorial showing you exactly how to add products through your Vendor Portal.

Yes. You can log into your Vendor Portal at any time to update your product information.

Absolutely. You can continue adding new products throughout your membership.

Yes, you will have access to the portal login to update information about your products including pricing.

This depends on the type of changes you'd like to make. Please contact us if you're unsure.

You'll have access to your Vendor Portal, where you can view your current inventory and sales in real time.

Yes. Your Vendor Portal gives you live access to your sales reports whenever you need them.

Your Vendor Portal allows you to monitor sales and stock levels, helping you decide when it's time to restock.

That's entirely up to you. Because you can view your stock levels in your Vendor Portal at any time, you'll always know when it's time to bring in more products.

Share details about your shipping policies, item returns, or customer service.

Definitely! We love seeing makers keep their best-selling products available.

You can add more products in your portal before bringing your stock in and we can print out the barcodes when you arrive

Yes. Your products remain your property until they're sold. If you'd like stock returned, simply contact us and we'll arrange collection or return postage.

While it's extremely rare, if a product is lost, stolen or damaged we are unable… 

• if damaged in store, TMIC will pay
• if stolen or missing, unfortunately we are unable to reimburse for these incidents. We take all reasonable measures to protect and secure the store and merchandise, and theft is extremely rare.

No, depending on your package you will be able to list up to 20 products

We'll carefully pack and post the order directly from our Northcote store.

Yes. We offer Click & Collect from our Northcote store.

Our team takes care of packing and shipping all online orders on your behalf.

Depending on your membership package, The Make It Collective retains either 22% or 27% commission on all in-store and online sales.

Maker payments are processed monthly and deposited directly into your nominated bank account.

Please allow approximately 3–4 weeks after the end of each month for payments to be processed.

Your products will be professionally displayed in-store and featured on our online store.

We'll also regularly showcase makers and their products across our social media channels, newsletters and other marketing campaigns throughout the year.

Our customers particularly love Australian-themed products and items inspired by Melbourne, Northcote and Australian wildlife. Unique gifts with a strong Australian identity are always popular.

Absolutely. You're welcome to sell your products through your own website, markets and other retailers.

Yes! We'd love to stock exclusive products if you'd like to create something especially for our customers.

Yes. We hold one major sale each year—a two-week End of Financial Year Sale. Participation is completely optional, so you can decide whether you'd like your products included.

Yes all our makers will be featured on our Instagram and Facebook accounts

Yes we send out regular emails to our buyers and love to feature our makers. If you have something exciting to announce let us know.

Yes. We currently offer gift vouchers in $50, $100 and $200 denominations.

Yes. We keep maker business cards behind the counter and are happy to include one with purchases when appropriate.