Privacy policy
Last updated: September 22, 2026
The Make It Collective (ABN 98 628 152 484, “TMIC”, “we”, “us” or “our”) respects your privacy. This policy explains, in plain terms, what personal information we collect, how we use it, and how to get in touch if you have questions. It applies to our online store at themakeitcollective.com.au, our store at 271 High Street, Northcote VIC 3070, our newsletters, and our maker applications.
What we collect
When you shop with us, we collect the details needed to process your order: your name, contact details, delivery and billing address, and payment information (handled securely by our payment provider through Shopify; we never see your full card details). If you create an account, we hold your login details too.
If you sign up to one of our newsletters, we collect your name and email address. If you apply to sell with us as a maker, we collect your business details, ABN, contact details, bank details for commission payments, and the product and profile information you provide.
Like most websites, ours also collects some information automatically as you browse, such as your device and browser details and how you use the site, mainly through cookies (see below).
How we use it
We use your information to fulfil and deliver your orders, run your account, respond to enquiries and returns, manage our relationships with makers (including paying commissions), and keep our website and business running smoothly. We only ever use it for marketing if you've opted in, and only for legal or tax purposes where we're required to.
Our newsletters
We run a newsletter for buyers and a separate one for makers. We only send marketing emails to people who have opted in, in line with the Spam Act 2003. Every email will clearly identify The Make It Collective as the sender and include an unsubscribe link, and you can opt out at any time. We don't sell or share your details with anyone else for their own marketing.
Cookies
Our website uses cookies and similar technologies (including tools such as Google Analytics) to help it run properly and to understand how our site is used. You can control or switch off cookies through your browser settings, though some parts of the site may not work as well if you do.
Who we share it with
We share information with trusted service providers who help us run our website, process payments, send our newsletters and manage our maker relationships, such as Shopify, Klaviyo, Dubsado and Jotform. Some of these providers store information on servers outside Australia, including in the United States, so your information may be handled overseas as a result. We don't sell your information to anyone.
Keeping your information safe
We take reasonable steps to keep your personal information secure, and only keep it for as long as we need it (or as required by law, such as tax record-keeping).
Accessing or updating your information
You can ask us what personal information we hold about you, or ask us to correct or remove it, at any time. Just email info@themakeitcollective.com.au and we'll get back to you promptly.
Changes to this policy
We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated shown at the top.
Contact us
- Email: info@themakeitcollective.com.au
- Mail: The Make It Collective, 271 High Street, Northcote VIC 3070