We understand that sometimes we all buy things we later regret. KikiKovic will offer you an exchange voucher or refund provided that:
• You contact us within 5 days of receiving your item. If the item is in your possession more than 5 days, it is considered used and we will not issue a refund or replacement.
• You return the item within 21 days of purchase;
• Includes the original packaging;
• The item is in resalable condition including that it is unused and in its original condition.
If these requirements are not satisfied KikiKovic reserves the right not to offer an exchange voucher or refund.
Some sale and special promotion items may have alternative return conditions, which will be clearly specified on the product page or at checkout.
KikiKovic will accept product returns and provide you with an exchange voucher or refund where:
• The product is damaged, defective, or substantially different from the item represented on the product detail page.
KikiKovic reserves the right not to offer an exchange voucher or refund where the item fault is a result of misuse or neglect.
KikiKovic will not refund return postal expenses unless the item is proven to be faulty.